Terms of Service

These Terms of Service govern your use of the Arkusum website and services. By accessing and using our website, you agree to comply with and be bound by these terms.

1. Product Information

  • We make every effort to provide accurate descriptions of products and pricing. However, we cannot guarantee that the information on our website is error-free. Prices and availability are subject to change without notice.

2. Orders and Payments

  • Order Confirmation: After placing an order, you will receive a confirmation email with your order details. This does not constitute an acceptance of your order.
  • Payment Methods: We accept payment via credit/debit cards (Visa, MasterCard, American Express) and PayPal.
  • Order Processing: We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or inaccuracies in product pricing.

3. Shipping and Delivery

  • Shipping Policy: We offer worldwide shipping to the US, EU, and Asia. Delivery times may vary depending on your location and the shipping method selected.
  • Shipping Costs: Shipping fees are calculated at checkout based on your shipping address and the selected method.
  • Customs Duties and Taxes: International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

4. Returns and Exchanges

  • Return Policy: We accept returns within 30 days from the date of delivery, provided the items are unused, unworn, and in their original packaging. The buyer is responsible for return shipping costs unless the item is defective.
  • Exchanges: If you wish to exchange an item for a different size or color, please contact us, and we will guide you through the process.

5. Limitation of Liability

  • Arkusum is not liable for any indirect, incidental, or consequential damages arising from your use of the website or our products. Our liability is limited to the total value of your order.

6. Governing Law

  • These Terms of Service are governed by the laws of Vietnam. Any disputes arising from these terms shall be resolved through arbitration in Vietnam.

7. Changes to Terms

  • We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page, and continued use of the website after such changes constitutes acceptance of the updated terms.