Privacy Policy

At Arkusum, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal data when you visit our website and make purchases.

1. Information We Collect

  • Personal Information: When you place an order or sign up for our newsletter, we collect personal information, including your name, email address, phone number, shipping address, and payment information.
  • Payment Information: We collect payment details such as credit card numbers, billing address, and other related information to process transactions securely.
  • Usage Data: We collect data about how you interact with our website, such as your IP address, browser type, pages visited, and time spent on the site. This helps us improve our website’s functionality and user experience.
  • Cookies: We use cookies to store preferences and track users’ movements around our site to enhance your browsing experience. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

  • Order Processing: We use your personal and payment information to process orders, fulfill shipments, and provide customer service.
  • Customer Support: Your information allows us to respond to inquiries, resolve issues, and provide after-sales support.
  • Marketing and Communication: With your consent, we may send you marketing emails about new products, promotions, and updates. You can opt-out of these communications at any time.
  • Website Improvement: We use your usage data to analyze site performance and improve functionality, ensuring a better user experience.

3. Data Protection and Security

  • We use industry-standard encryption (SSL/TLS) to secure your payment information during transactions.
  • Your personal data is stored in secure servers, and we take appropriate technical and organizational measures to prevent unauthorized access, disclosure, or alteration of your personal information.

4. Sharing Your Information

  • We do not sell, trade, or rent your personal data to third parties. However, we may share your information with trusted service providers to process orders, deliver goods, and send promotional material (only with your consent).
  • We may also disclose your information if required by law or in response to legal processes, such as a court order or government request.

5. Your Rights

  • Access and Update: You have the right to access and update your personal information by contacting us at [email protected].
  • Deletion: You can request the deletion of your personal data by reaching out to us, subject to certain exceptions.
  • Opt-Out: You can unsubscribe from marketing communications by clicking the “unsubscribe” link in any email or contacting us directly.

6. Data Retention

  • We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal and accounting obligations.

7. International Transfers

  • As an international business, we may transfer your information outside your country of residence, particularly to our servers in Vietnam. By using our services, you consent to such transfers.

8. Changes to Privacy Policy

  • We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at [email protected] or via our contact us page.